{"id":4579,"date":"2025-12-03T07:18:44","date_gmt":"2025-12-03T07:18:44","guid":{"rendered":"https:\/\/ekinexbaltic.eu\/?page_id=4579"},"modified":"2025-12-05T16:36:45","modified_gmt":"2025-12-05T16:36:45","slug":"privacy-policy-terms-of-use","status":"publish","type":"page","link":"https:\/\/www.ekinexbaltic.eu\/en\/privacy-policy-terms-of-use\/","title":{"rendered":"Privacy Policy \/ Terms of Use"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"privacy-policy\">Privacy Policy<\/h2>\n\n\n\n<p><strong>Last updated: December 2025<\/strong><\/p>\n\n\n\n<p>SmartEngineering O\u00dc (Estonia, reg. no. EE101547679), hereinafter referred to as \u201cwe\u201d, respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016\/679 (GDPR) and applicable national laws.<\/p>\n\n\n\n<p><strong>Data we collect<\/strong><br>\u2013 Name, email, phone number, delivery address (when you place an order or contact us)<br>\u2013 Technical data (IP address, browser type, cookies)<br>\u2013 Payment information (processed securely by licensed payment providers)<\/p>\n\n\n\n<p><strong>Purpose and legal basis<\/strong><br>\u2013 Performance of contract (Art. 6(1)(b) GDPR) \u2013 to fulfil your order and deliver goods<br>\u2013 Legitimate interests (Art. 6(1)(f) GDPR) \u2013 customer support, marketing (if you have consented), fraud prevention<br>\u2013 Consent (Art. 6(1)(a) GDPR) \u2013 newsletter subscription<\/p>\n\n\n\n<p><strong>Data recipients<\/strong><br>Licensed courier companies, payment service providers, IT and accounting service providers located in the EU\/EEA.<\/p>\n\n\n\n<p><strong>Retention period<\/strong><br>Order-related data \u2013 10 years (accounting requirements). Marketing consents \u2013 until withdrawn.<\/p>\n\n\n\n<p><strong>Your rights<\/strong><br>Right to access, rectification, erasure, restriction, portability, objection and to withdraw consent at any time. Complaints may be lodged with the Estonian Data Protection Inspectorate (www.aki.ee).<\/p>\n\n\n\n<p>Contact our Data Protection Officer: <a href=\"mailto:info@engineering.ee\">info@engineering.ee<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"distance-contract\">Distance Contract<\/h2>\n\n\n\n<p>The contract between the buyer and SmartEngineering O\u00dc is concluded at the moment the buyer confirms the order on the website. The buyer has the right to withdraw from the distance contract within 14 calendar days without giving any reason (right of withdrawal).<\/p>\n\n\n\n<p>The withdrawal period expires 14 days from the day the buyer or a third party indicated by the buyer (other than the carrier) acquires physical possession of the goods.<\/p>\n\n\n\n<p>To exercise the right of withdrawal, the buyer must inform us by an unequivocal statement (e.g. email to <a href=\"mailto:info@engineering.ee\">info@engineering.ee<\/a>). The buyer may use the model withdrawal form, but it is not obligatory.<\/p>\n\n\n\n<p>If the buyer withdraws, we shall reimburse all payments received, including delivery costs (except additional costs if the buyer chose a more expensive delivery method), without undue delay and in any event not later than 14 days from the day we are informed of the decision to withdraw. The refund will be made using the same means of payment as used for the initial transaction.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"terms-of-use\">Terms of Use<\/h2>\n\n\n\n<p>By using this website you accept these terms. We reserve the right to change the content and terms at any time. All intellectual property rights (trademarks, designs, texts) belong to SmartEngineering O\u00dc or our partners (including Ekinex S.p.A.). Copying or distribution without written permission is prohibited.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"warranty\">Warranty<\/h2>\n\n\n\n<p>All Ekinex products come with a 2-year manufacturer\u2019s warranty from the date of delivery. The warranty covers defects in materials and workmanship under normal use. The warranty does not cover damage caused by improper installation, misuse, modification or force majeure. Warranty repairs are carried out by authorised service partners in the Baltic states.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"delivery\">Delivery<\/h2>\n\n\n\n<p>Delivery in Latvia, Lithuania and Estonia is carried out by Omniva, DPD, Itella or Venipak. Standard delivery time 2\u20137 working days. Delivery cost depends on the distance and order weight and is displayed at checkout. The exact delivery fee will be visible when finalizing the purchase or upon receiving the invoice before payment. Risk passes to the buyer when the goods are handed over to the carrier.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"returns\">Returns<\/h2>\n\n\n\n<p>Within the 14-day right of withdrawal the buyer must return the goods in original packaging and unused condition. Return shipping costs are borne by the buyer, except in cases where the delivered goods are defective or incorrect. Refunds are processed within 14 days of receiving the returned goods.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: December 2025 SmartEngineering O\u00dc (Estonia, reg. no. EE101547679), hereinafter referred to as \u201cwe\u201d, respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016\/679 (GDPR) and applicable national laws. Data we collect\u2013 Name, email, phone number, delivery address (when you place [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4579","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ekinexbaltic.eu\/en\/wp-json\/wp\/v2\/pages\/4579","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ekinexbaltic.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ekinexbaltic.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ekinexbaltic.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ekinexbaltic.eu\/en\/wp-json\/wp\/v2\/comments?post=4579"}],"version-history":[{"count":5,"href":"https:\/\/www.ekinexbaltic.eu\/en\/wp-json\/wp\/v2\/pages\/4579\/revisions"}],"predecessor-version":[{"id":4729,"href":"https:\/\/www.ekinexbaltic.eu\/en\/wp-json\/wp\/v2\/pages\/4579\/revisions\/4729"}],"wp:attachment":[{"href":"https:\/\/www.ekinexbaltic.eu\/en\/wp-json\/wp\/v2\/media?parent=4579"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}